Simple, Personal IT Support - For Everyday Australians
At Zylax Computers, we understand how frustrating it can be when your technology stops working - especially when you rely on it to stay connected with family, manage your finances, or just get things done.
That’s why we’ve introduced the Zylax Home Membership - an affordable, reliable IT support service designed for individuals and families who want year-round peace of mind when it comes to their technology.
Whether you’re dealing with a slow computer, can’t access your emails, or simply want help setting up a new device, our Home Membership gives you a direct line to expert support, when and where you need it.
What Is the Zylax Home Membership?
The Zylax Home Membership is a 12-month service plan that offers ongoing, on-demand IT support tailored to your personal needs. For a low annual fee (starting at $250/year), you get access to a dedicated support team ready to help you with everything from simple troubleshooting to more complex technical issues.
You don’t need to understand the jargon. You don’t need to search for answers online. You just call us and we’ll take care of the rest.
Who Is This Membership For?
This service is ideal for:
Older Australians who want help navigating the digital world
Busy families with multiple devices and little time to troubleshoot
Anyone tired of waiting on hold for overseas tech support
Individuals working or studying from home who rely on stable tech
People who want one trusted IT partner for all their needs
If you’ve ever felt overwhelmed by technology or unsure where to turn when something goes wrong - this membership is for you.
What’s Included in the Membership?
We’ve designed the Home Membership to cover the most common IT issues our clients face, while offering flexibility for your unique setup. Here’s what’s included:
✅ Personalised IT Support
We take the time to understand your specific devices, setup, and comfort level. Our support is never one-size-fits-all - it’s always tailored to you.
✅ Unlimited Remote Support
Need help in a hurry? Our team can remotely access your computer (with your permission) to fix issues quickly so there is no need to bring your device in or wait for a technician to arrive.
✅ Email & Account Assistance
We help with:
Forgotten passwords
Email setup and syncing
Account recovery (e.g., Google, Microsoft, Apple IDs)
✅ Security & Privacy Checks
Stay protected online. We can provide our own antivirus that will check your system for viruses, and ensure your antivirus is working correctly
✅ Priority Service
Members jump the queue. Whether it’s a phone call, remote session, or in-person visit (if needed), you’ll always get priority support.
Why Choose Zylax?
We’re not a faceless tech company or a big call centre. We’re local, approachable, and committed to helping you understand and use your technology confidently.
With over 30 years of experience supporting homes and businesses across Australia, Zylax Computers is trusted by thousands of happy clients who rely on us to keep their tech running smoothly.
Our goal is simple: to take the stress out of technology so you can focus on what matters most to you.
How Does It Work?
Getting started is easy. Here’s how the Home Membership works:
Choose your plan
Most clients choose our standard $250/year plan, which covers remote and phone support. If you need more hands-on or in-person help, we can tailor a plan just for you.
We onboard you
We’ll schedule a brief call to learn about your devices and setup. This helps us provide faster and more personalised support throughout the year.
Call us when you need help
Any time something goes wrong or if you just need advice - you call us directly. We’ll handle the rest, either remotely or with an in-person appointment if needed.
Enjoy peace of mind all year round
You’ll have a team of friendly, skilled IT professionals just a phone call away.
Common Issues We Can Help With:
Here are just a few of the things we support our members with regularly:
"My computer is so slow!"
"I can't open my emails."
"My printer stopped working."
"How do I get rid of this pop-up?"
"I forgot my password again."
"Is this email a scam?"
"My Wi-Fi keeps dropping out."
You don’t need to wait until something breaks. Many members simply call us when they want to learn how to do something new or check that everything is working as it should.
Flexible and Affordable
Our standard Home Membership is priced at just $250 per year - less than the cost of a single call-out or emergency tech visit from most providers.
We also offer customised plans based on your needs:
Multiple devices or users?
Require in-person support more often?
Need help with smart home devices or TV setups?
Talk to us - we’ll build a plan that works for you.
Get Started Today
We’re here to help, not confuse you. If you're interested in becoming a Zylax Home Member or just want to learn more - we’d love to hear from you.
Call Us
Speak directly with our team at 1300 099 529. We’ll answer your questions and help you choose the right plan.
Or Fill Out the Enquiry Form Below
Let us know a little about your needs, and we’ll get back to you within 1-2 business day.
You Don’t Have to Struggle with Technology Alone
We believe that everyone, regardless of age or experience, deserves friendly, trustworthy support when it comes to technology. With the Zylax Home Membership, you’ll always have someone on your side.
Let’s take the stress out of tech - together.
Zylax Computers - Reliable IT Support Since 1991
Proudly serving our community with honest advice, friendly service, and real results.
