Frequently Asked Questions

Yes. All prices listed on our website include 10% GST.

We provide shipping across Australia only. For some remote area's in Tasmania, Western Australia, South Australia and Northern Territory, an additional shipping cost may apply. Bulky goods may also incur additional shipping charges (not calculated at point of check-out). Bulky goods refers to anything that cannot be sent in a 3kg satchel.

Your shipping is automatically calculated on most items (excluding bulky or regional shipping) at check-out. When you add a product to your shopping cart, the shipping is displayed at the bottom of the shopping cart. Only exceptions are the place and size of the order delivery, mentioned in the point above.

We normally ship goods in stock within 2-5 days of receiving the order. In the event the goods are out of stock or are a 'pre-order', we will contact you within 2 days with an estimated time of arrival (ETA) for the item. Tracking details are normally provided once the order has been shipped where possible.

We accept the following forms of payment: Masater/Visa Card Amex Paypal Direct Deposit - Credit & Debit Cards (using the secure hosted system by National Australia Bank). Most credit card payments will incur a 1.7% surcharge unless we are running one of our 'Surcharge Free' promotions. - Direct Deposit: Deposits can be made into our bank account and details of this account can be found on the check-out page, your order and also the invoice. Please contact sales@zylax.com.au if you want more information. Please note, goods will only be dispatched once payment has been received.

We encourage customers to call us on 1300 099 529 or email us questions at sales@zylax.com.au if you are unsure about the suitability of a product. We cannot provide any guarantee that the information provided on our website or by our consultants is 100% current as things change rapidly, however we will provide details of where you can go to obtain relevant information to ensure you are purchasing the right product for your needs. Our Returns Policy follows the Australian Consumer Code of Conduct which says that we do not return or exchange goods if there is a: Change of mind Wrong purchase or the item is not compatible Wrong colour or the item doesn't fit We will however guide you through the vendors warranty process if the items is faulty.