Terms and conditions

Conditions of Use

The use and purchase on this site deemed your acceptance of terms and conditions set by Prime IT Pty Ltd t/a Zylax Computer (ABN no: 50 095.556 586)

Order: We do not ship outside Australia. All orders are subject to acceptance by Prime IT Pty Ltd t/a Zylax Computer. Prime IT Pty Ltd t/a Zylax Computers may vary prices for received orders in the event of price changes or mistakes made by suppliers. The goods supplied on our online website are a result of direct feed from suppliers and in the even of obsolete or discontinued items we will inform you and refund the money. Any cancellations attempted after the despatching will result in the customer having to pay the shipping and handling charges. Cancellations for assembled system and special orders will incur a 15% cancellation fee. All prices are online prices only and shop prices will carry an extra charge of 5% on top of our online prices. 

Payment We currently accept the payment before delivery via

Credit Cards Visa/ Master card/Bankcard/Amex/Diners, all with a charge of 2% (currently 1% prmotions) inc GST ,  

Direct bank deposit,

Goods will not be release until funds cleared. From time to time we run promotion of exemption of Credit card and other surcharges, which will be update on our checkout pages. We will require a proof of payment and fund clearance in case of direct deposit into our account. We request a non-refundable 10% deposit for any computer systems built or specially ordered goods. For pick up order, payment can be made by accepted credit cards (with identification), EFTPOS, direct bank deposit, cash. Please make your cheque or money order payable to: Zylax Computer. We do not charge your credit card until the goods are ready to be shipped or picked up. 


Our bank account details:

Bank: National Australia Bank

Account Name: Prime IT Pty Ltd t/a Zylax Computers B.S.B.

Number: 082282

Account Number: 529150551

Shipping

- We do not ship to PO Boxes. 

- Shipping will be calculated automatically once you add the item to cart, to check shipping please click on the left hand side box and link estimated shippings Customers are liable for paying any freight charges incurred by refused shipment and unclaimed goods. Any delveries not accepted or any attempted redlivery of the goods will be charged again at the same rate as on the intial order, that includes customer not being at the premises to accept the goods. Prime IT Pty Ltd t/a Zylax Computers , we shall not be held liable for delayed or lost shipment. The shipping time of goods ordered is generally 2-5 days for goods in stock but in event of there are goods which are not in stock someone from Zylax Computers will contact you within 2 days with an Estimated time of arrivals. For any lost shipment we have got insurance cover and we charge $10 of every $1000 worth of goods. We use a vriety of methods of shipping mainly with Couriers Please, TNT and Advance Couriers for our interstate shipping. In any case deliveries will not left unattended and we need a valid signature for the customer for receipt of goods, so please make sure that there is somone to accept the goods at the delivery address.

In some outer areas of Australia and bulky items like printer and computers, for outer and Metro suburbs included, we will give you a call regarding any freight charges difference. 

For WA and NT there might be some additional freight which we notify you upon the receipt of order.

- Freight charges for bulky & high volume goods will be informed to the client after receiving the order.

Return and refund. We follow Australian Consumer code of conduct for all our return. We do not return goods if it is:

Change of mind

Wrong purchase

you later discover that you picked the wrong colour or

the item doesn't fit.

Warranty claim All goods sold by ZYLAX COMPUTER come with an one-year back to base manufacturer warranty, Computer systems built by ZYLAX COMPUTER carry a one year parts and two years labour warranty. All the peripheral components are covered by standard manufacturer warranty. We will require a copy of invoice to be sent with goods under warranty. Goods under warranty cover will be replaced or repaired by the manufacturers. No refund can be provided under any circumstances.ZYLAX COMPUTER is responsible for the handling of most products' warranty processes. The manufacturers not ZYLAX COMPUTER provide warrantees for individual parts we sell. DOA (Dead on arrival) items are eligible for refund or an instant replacement from us. DOA items must be reported within 7 days from the time you receive your goods. Customers must request a RA (Return Authorisation) number prior to returning any merchandise to ZYLAX COMPUTER. Before the RA number is issue we have to test the goods and make sure that that goods are DOA. A large percentage of returned goods are found to be, not faulty. All warrantees are voided if returned product is found in any way to be mishandled, misinstalled, modified, tampered, abused, physically damaged, used under wrong voltage etc or effected by pest and pets. Zylax Computers's warranty on its own assembled PC's will not cover any power fluctuations or power failure. In any even We do not take the liablilty of client data. Data backup is customers responsibility. 

Warranty turnaround time: We do not provide advance replacement under any circumstances. Please keep this in mind when you place your order. ZYLAX COMPUTER is not responsible for any losses resulting from the time it takes to have the faulty item replaced or repaired.

Disclaimer: Information contained throughout the web pages and in our database is believed to be accurate and reliable at the time of publishing. There may be misprints, human errors, and omissions. We reserve the right to make changes and corrections in prices, products, and specifications without notice.Images displayed on this web site should be regarded as illustrative and informational purpose only. we reserve the right to withdraw any product we advertise and change prices without notice. Please ring our sales staff for further information regarding any products on our website and manufacturer's URL

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Customer Service available Mon - Fri 9am to 5pm

Contact us:Give us a call: 1300 099529

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